In order to ensure the normal operation of the company's after-sales service system, we have established a more complete after-sales service guarantee system and equipped with a professional and complete, long-term and stable technical support team.

The company must adhere to the following principles when implementing technical services and after-sales services:

1) Adhere to the principle of user first and on-site demand first, and meet the requirements of users to the greatest extent;

2) With distinctive characteristics, provide comprehensive, systematic, multi-level technical services and after-sales service;

3) Formulate specific after-sales service measures to provide users with continuous after-sales service throughout the life cycle;

4) Cultivate and establish a system maintenance team for users, which can provide comprehensive technical support for the use and maintenance of the system after the completion of customer projects, and can actively participate in the optimization and upgrading of the system;

5) Adopt advanced system maintenance methods, provide a series of service support such as fast and comprehensive system fault analysis, system maintenance, repair, upgrade, expansion, etc., take ensuring the stable operation of the system as the primary task, and make the fastest response to on-site problems;

6) Because the product mission of this project is important and related to public safety, the perfect after-sales service system, reasonable supporting resources and conditions, and targeted service means and measures are the guarantee to ensure the long-term, reliable and stable operation of the system.

7) The processing period for problems occurring during the quality assurance period

We provide one-year free on-site warranty and lifelong maintenance of the invested products. Free replacement of spare parts during the warranty period, 7*24 hours technical response, maintenance engineers arrive at the maintenance site within 48 hours (except remote areas). The warranty period is calculated from the date of acceptance.

1. General Conditions of Service

1) After-sales service process

2) Guarantee measures during the warranty period (after-sales service guarantee)

During the free warranty maintenance period, the technical scheme fully considers the development trend of modern electrical appliances, considers the openness and standardization of the system, so as to facilitate the system to support new functions and technologies, and ensure the effectiveness of users' procurement, reduce the waste caused by repeated purchases, and make the equipment have a relatively stable development cycle.

To ensure rapid and timely fault response, our company has a perfect allocation of maintenance resources and a sound maintenance organizational structure, which can ensure that the response is made immediately after receiving the on-site fault report.

Establish a strong technical support team organization

Our company has set up an after-sales service guarantee team composed of technical support personnel with professional technical training and rich maintenance experience for customer projects. This team is professional and stable, which will become a reliable guarantee for the uninterrupted operation of the products of this project.

Provision of product spare parts and spare parts

In order to ensure that the system reaches more than 99% availability during the whole life cycle, the company guarantees the supply of self-made equipment and its supporting equipment during the life of the system, and guarantees the free replacement of faulty parts during the free warranty maintenance period. Outside the warranty period, if some purchased equipment and spare parts are discontinued and cannot be purchased, qualified substitutes will be selected, and a substitute test report will be issued according to the substitute test results to provide technical support for the replacement of substitutes.

Provide contingency measures

The company has set up an experienced maintenance emergency team for the after-sales service of this project, which is responsible for formulating on-site emergency plans. The after-sales service organization is directly responsible for the handling of emergencies, and the emergency deployment of maintenance personnel and spare parts and spare parts to ensure the fastest recovery of normal operation on site.

User maintenance training and establishment of user maintenance team

The company provides training services for the system maintenance of project products, and provides corresponding training means for maintenance and repair technicians of users to ensure the normal use of project products. Taking advantage of the company's superior training resources and training conditions, various types of training courses are held from time to time to train technical maintenance personnel at all levels for users.

Provide a full set of maintenance materials and technical support

Provide a full set of technical data (including technical indicators, drawings, operation manuals) and maintenance documents of the system and equipment, and summarize and improve the problems that occur during use and the problems raised by users, upgrade the system from time to time, and provide continuous, complete and long-term system support for the system.

2. Training program

A. Training programmes

(1) After the installation of the product equipment, the user operator will be provided with preliminary free operation training of the equipment.

(2) According to the training requirements of the user, formulate a training plan form for the training time, training location, training object, training content, etc., and the purchaser or user agrees.

(3) According to the actual mastery of the product equipment by the operators of the applicable party, our technical training personnel will conduct technical training for the user at any time, including the basic function operation of the product equipment, the handling of simple faults and the daily maintenance of the machine, and ensure that the training is not less than 3 times.

(4) If the user has more training needs, we can apply for the manufacturer's technical support to train the purchaser, so that the purchaser and the user can easily operate the machine.

B. Training time

According to the needs of the user, our company provides technical training at any time, and must not be less than 3 times.

C. Training content

The name structure of the product device
How the product device works
The operation and use of product equipment and precautions
Fault judgment and troubleshooting
Maintenance and maintenance of equipment
D. Training target and number of people

The number of users is specified as appropriate. Carry out unified technical guidance and training for user units to ensure that each unit has 4 or more technicians who can correctly use and maintain various types of equipment, and can provide guidance to other personnel using products and equipment.

E. Training Purposes

Through training, product equipment operators can master certain skills in the function, operation and simple problem handling of the equipment to successfully complete the work.

F. Training location and organization

Training location: the location designated by the user

Organization method: If our company wins the bid, after the contract is signed, we will receive the notice from the purchaser, transport the equipment to the designated place at the designated time, conduct unified technical guidance and training for the purchasing unit, and ensure that each user unit has 4 or more technical personnel who can correctly use and maintain all kinds of equipment, and can provide guidance to other personnel using product equipment.

3. Emergency plan safeguards